The Quays Practice
Modern primary care, built around our community
We combine accessible local care, experienced clinical leadership and a commitment to continuous improvement—so every patient is treated safely, fairly and with compassion.
Who we are
The Quays Practice opened in 2019 to serve the growing Salford Quays community and surrounding areas. Since 2021, we have been part of Salford Medical Centre, bringing together a modern practice at the Quays with the experience and continuity of a long-established Salford GP surgery.
Our patients benefit from a shared team and a wider range of appointments and healthcare professionals across The Quays Practice and Salford Medical Centre. We are also a member of Salford South East Primary Care Network, working with neighbouring practices and community partners to provide more joined-up local care.
Part of Salford Medical Centre
Salford Medical Centre has provided NHS general practice services in the city for more than 50 years. That heritage gives our combined organisation deep local knowledge, established clinical experience and strong community roots.
Together, our two sites bring longstanding family-practice values into a contemporary service: personal care, multidisciplinary working, digital access and more flexible ways for patients to receive support.
Our vision
To provide trusted, compassionate and forward-looking primary care at the heart of Salford—where patients feel heard, staff are supported and everyone has a fair opportunity to achieve better health.
Our commitments to patients
These commitments guide how we plan, deliver and improve our services.
Safe and effective care
We use evidence-based practice, clinical governance, safeguarding and learning from significant events to support consistently safe care.
Caring and person-centred
We listen, explain choices clearly and involve patients in decisions about their health, respecting privacy, dignity and individual needs.
Accessible and inclusive
We work to reduce barriers to care, offer different ways to contact us and make reasonable adjustments for communication, disability and other needs.
Responsive and improving
We review access, patient experience and outcomes, and use feedback, complaints, audits and quality-improvement work to make services better.
Leadership and accountability
The practice is led by Dr Ramzan Salim with a multidisciplinary clinical and management team. Our leadership approach is open, accountable and focused on creating the conditions for safe, high-quality care.
Clear governance
Defined responsibilities, regular clinical and operational meetings, risk review and appropriate escalation.
A learning culture
Training, supervision, reflective practice, audit and quality-improvement activity across the team.
Patient involvement
Feedback and complaints are welcomed, reviewed and used to inform service development.
Help us keep improving
We want patients to understand how their practice works and to have a meaningful voice in its development. You can share feedback, raise a concern or learn more about accessing our services using the links below.
We review this page regularly so it continues to reflect our organisation, priorities and approach to quality.